Privacy policy

Privacy Policy

Effective Date: September 21, 2026

At Thepyjamass, we respect your privacy and are committed to protecting the personal information you provide when using our website or purchasing our products.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

Full name
Billing and shipping address
Email address
Phone number
Payment and transaction information
Order details
Information you provide when contacting customer support
Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to provide our services and operate our online store.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Process payments
Ship your purchases
Provide order confirmations and tracking information
Communicate with you about your orders
Respond to customer service requests
Process returns, refunds, or exchanges
Improve our website, products, and services
Detect and prevent fraud or unauthorized activity
Comply with applicable legal and regulatory requirements
Send promotional communications when permitted by law and where you have provided appropriate consent

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

We generally do not store your complete payment card information on our own servers. Payment information may be collected and processed directly by the applicable payment provider in accordance with its own privacy policy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand how visitors use our website, and support certain marketing or analytics activities.

Cookies may collect information such as your browser type, device information, pages visited, and interactions with our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

5. Information Sharing

We may share personal information with trusted third parties when necessary to operate our business and provide services to you.

These parties may include:

Payment processors
Shipping and delivery providers
Website and hosting providers
Analytics and technology providers
Customer support services
Fraud prevention and security providers

We do not sell your personal information for money.

We may also disclose information when required by law, legal process, court order, or government request, or when reasonably necessary to protect our rights, customers, website, or business.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer required, it may be securely deleted or anonymized where appropriate.

8. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is used
Opt out of certain marketing communications

To exercise applicable privacy rights, please contact us using the information provided below.

9. Marketing Communications

If you subscribe to receive promotional emails or other marketing communications, you may unsubscribe at any time by following the unsubscribe instructions included in the communication.

Even if you opt out of marketing communications, we may still send necessary transactional messages regarding your orders, payments, account, or customer service requests.

10. Children's Privacy

Our website is not intended for children who are unable to legally use online shopping services without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.