Refund policy

Return Policy

Effective Date: September 21, 2026

At Thepyjamass, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return under the conditions outlined below.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must meet all applicable return requirements described below.

2. Return Eligibility

Returned items must be:

Unworn and unused
Unwashed
In their original condition
Free from stains, odors, makeup, pet hair, or other signs of use
Returned with original tags and packaging when applicable

For hygiene reasons, worn, washed, or used sleepwear may not be eligible for return.

3. How to Request a Return

Before sending anything back, please contact our customer support team with:

Your order number
The email address used to place the order
The item(s) you wish to return
The reason for the return
Photos of the item if requested by our support team

Do not send products back without first receiving return instructions from us.

4. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by an error on our part, the customer may be responsible for the cost of return shipping.

If the return is due to an incorrect, damaged, or defective item received, please contact us before returning the product so we can review the issue and provide appropriate instructions.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your return has been approved.

If approved, the refund will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Original shipping charges, if applicable, may be non-refundable unless the return is the result of an error on our part.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photos of the item and packaging. We will review the issue and work with you to find an appropriate resolution.

7. Exchanges

We may offer exchanges depending on product availability.

If you would like to exchange an item, please contact our support team before returning the product. Availability of the requested replacement item cannot be guaranteed.