Shipping policy

Shipping Policy

Effective Date: September 21, 2026

Thank you for shopping with Thepyjamass. We are committed to making your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information when available.

2. Shipping Times

Estimated delivery times may vary depending on the destination, shipping carrier, product availability, and other factors.

For orders shipped within the United States, delivery generally takes approximately 5–10 business days after the order has been processed.

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to carrier issues, weather conditions, holidays, high shipping volumes, or circumstances beyond our control.

3. Shipping Charges

Shipping costs are calculated and displayed at checkout based on the items in your order and the delivery destination.

If free shipping is offered on eligible orders, the applicable offer will be displayed on our website or at checkout.

4. Order Tracking

Once your order has been shipped, we will provide tracking information by email when available.

Please allow some time for the tracking information to become active after the package has been handed over to the shipping carrier.

If you do not receive tracking information after your order has been shipped, please contact our customer support team.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible. We will do our best to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has entered the shipping process.

Thepyjamass is not responsible for delays, returned packages, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

6. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If the tracking information shows that the package has been delivered but you have not received it, please check with household members, neighbors, and the delivery location before contacting us.

If you still cannot locate your package, please contact our support team so we can assist you.

Once an order has been handed over to the shipping carrier, delivery times and carrier handling are outside of our direct control.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged package and items received.

We will review the situation and provide assistance based on the circumstances.